سياسة الاستبدال والاسترجاع

Return and Exchange Policy

At [egysty.life], we are committed to customer satisfaction and providing a comfortable and safe shopping experience. Therefore, we offer you a flexible return and exchange policy under the following conditions:

First: Return Conditions

You can request a product return within [14] days from the date of receipt.

The product must be in its original condition, unused, undamaged, and packaged in its original packaging with all accessories and invoices.

Products that have been used or damaged due to misuse cannot be returned.

Promotional or free products (gifts) are non-returnable.

Second: Conditions for Replacement

You can request a product exchange within [14] days from the date of receipt, in case of a manufacturing defect or if a product that does not match what was ordered was sent.

The product will be exchanged after verifying its condition, and it must not have been used.

Third: Steps for Replacement or Return

Explain the reason for the exchange or return and attach photos that show the condition of the product (if necessary).

After reviewing the request, you will be informed of the appropriate procedure and return method.

Upon approval, a representative is sent to collect the product or direct you to the nearest delivery point.

The amount will be refunded using the original payment method within [3] business days of receiving the product.

Fourth: Important Notes

The customer bears the shipping costs in cases of returns or exchanges not related to an error on our part..

If there is a defect or error in the order, we will cover all shipping costs.